Why do we ask for the mobile logs:
When an issue is occurring on the mobile app, the support team will very likely ask you to send them the mobile logs. These logs can help us analysing the current issue on the app and help us understand what the root cause of the issue is that you are facing right now.
How to save the mobile logs:
Once you are logged in to Declaree App, please head to the settings
Once you are in the settings, please click multiple times on the field "Version" (circa 5 -6 times in a row).
When doing so a pop-up will appear where you can access the logs of the mobile app. Please save them and send them as requested to our Support.